Help and support | Ricoh Switzerland

Overview

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Business Solutions

At Ricoh, we specialise in developing and integrating end-to-end technologies that help organisations respond to ever-changing workstyles.

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Workplace Experience

Transform your digital workspace to enhance your employees' experience, promote collaboration and innovation.

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Business Process Management

Streamline your business processes and drive employee engagement and productivity with faster and cost-effective ways of working.

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Managed Print & Automation

Gain access to the right print technology and expertise, empowering your employees to efficiently create, store and print information.

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Cloud & Infrastructure

Modernise and consolidate your IT infrastructure, automate tasks and transform your business operations.

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Cybersecurity

Secure your IT infrastructure with our expert solutions and build resilience in your organisation.

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Graphic Communication

Transition to digital printing and deliver more sustainable, cost-effective choices to your customers.

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Overview

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Products and Services

We provide a complete range of solutions designed to help streamline your business processes to increase efficiency and enhance productivity within your organisation.

Office Printers & Software

Cutting-edge office products for organisation of all sizes.

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Production Printers and Software

Energy efficient range of production printers and end-to-end software solutions.

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Services

Services tailored to your work environment, empowering you to automate tasks and create a positive workplace experience.

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Digital Cameras

Recreational and professional imaging equipment, with a long standing brand heritage.

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Supplies

Count on genuine Ricoh ink, toner, parts and supplies for outstanding printer performance and find the supplies you need for your Ricoh devices.

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Overview

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Your support hub

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.

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Get support

Product support

Use our self-service portals to submit meter readings, download of drivers & software and more.

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eService Portal

Manage your devices online through the One Ricoh Portal from tracking usage, placing service requests, order toner supplies and more.

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Return and recycle your used toners and purchase genuine supplies, directly from us.

eReturn

Where to buy

Find the closest Ricoh dealers in your area

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Keep up-to-date

Find out everything about our business news, product innovations along with the events we’re hosting and attending.

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News

Learn what's new at Ricoh with news & updates that transform the workplace.

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Events

Attend our upcoming events and discover how we can help you create a more efficient and collaborative workplace.

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Overview

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About us

At Ricoh, we endeavor to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.

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Our Company

Who we are, what we do and what shapes our business.

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Environmental, Social and Governance

Our commitment to building a sustainable future.

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Careers

Build a fulfilling career at Ricoh.

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Overview

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All insights

Explore and read our latest blogs and insights from what matter the most in business solutions.

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Home

Support

Ricoh Support Channels

All the product and service support you need in one place.

Get support, your way, whenever you need it

Your easy and secure way to order contractual toner, track usage, raise an incident and submit meter readings.

Go to OneRicoh

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Find the latest drivers, software, utilities, firmware, operating instructions or Environment, Health and Safety documents.

Visit the Download Centre

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Need advice, installation instructions, step-by-step guides or maintenance tips for your Ricoh product? Get the answers with our knowledge base.

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Make sure your Ricoh purchase is protected - complete your product warranty registration form now!

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Quick Support

Return your Ricoh consumables to our local reuse centre for recycling.

Ricoh Smart Return Programme

Log your latest Ricoh equipment meter reading via your eService account.

Go to OneRicoh Portal

Find important security updates, including vulnerabilities identified or report an issue.

Check recent announcements

Do you need support for your scanner or your camera? Simply use this opportunity to send your request.

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Chat with our Ricoh Virtual Assistant

If you’re unable to use OneRicoh Portal, you can request help from our virtual assistant now.

Request support

Ricoh Virtual Assistant

Speak to a Ricoh member

If you didn't find the answer to your question here, please fill out our contact form and we will respond as soon as possible.

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Discover our business solutions

Ricoh offers comprehensive technology solutions that help businesses adapt to modern work trends. By focusing on collaboration, customer service, security, and growth, Ricoh guides organizations towards efficient and secure digital workspaces.

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