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Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Office Printers

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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Privacy Policy

What is this policy? This is our data protection and privacy policy that explains who we are, why and how we process personal data and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to. We inform you about all those things which are prescribed in the revised Data Protection Act (DPA).

Who are we?

We are Ricoh Switzerland Ltd.  Our contact and other details are set out at the end of this policy.

Whose personal data do we process?

We may process personal data relating to you if:
  • You are a customer or a supplier of ours.
  • You use our products or services.
  • You work for a customer or a supplier of ours, or for someone who uses our products or services.
  • You are someone (or you work for someone) to whom we want to advertise or market our goods or services.  In this case, we may have obtained your details direct from you (for example, via our website or at a trade show or exhibition) or from another source.

What personal data do we process?

We may process personal data relating to you that we have either obtained from you, or obtained from somewhere else.  The personal data relating to you that we process may include the information set out below.

Your personal details

We may process your personal details, including:
  • Your name.
  • Who you work for, and your job function or department
  • Your address, phone number, email address or other contact details (these details may relate to your work or to you personally, depending on the nature of our relationship with you or the person that you work for).

Information we obtain from communications with us

We may process information that we obtain from communicating with you, including:
  • Information about you that you give us by communicating with us by phone, by e-mail, via our website, via social media or otherwise.
  • Information you give us or that we obtain when you use our website, obtain or subscribe to our goods or services, supply us with goods or services, enquire about a product, place an order, enter a competition, promotion or survey, or contact us to report a problem, or do any of these things on behalf of the person that you work for.

Information relating to our dealings with you or the person you work for

We may process information relating to our dealings with you or the person that you work for, including:
  • Information relating to transactions with us involving you or the person that you work for (for example, details of goods or services that we have supplied to, or obtained from, you or the person you work for).
  • Other information relating to you which it is necessary for us to process in order to enter into or perform a contract with you or the person that you work for (for example, right to work information and information obtained from credit references agencies where this is necessary to enable us to carry out appropriate checks in relation to contracts with you or someone else that you work for or are otherwise related to).
  • Information about events to which you or those related to you are invited, and your personal information and preferences to the extent that this information is relevant to organising and managing those events (for example, your dietary requirements).
  • Information relating to you that you give us or we otherwise obtain when you visit us (for example, if you sign in or are recorded on CCTV while visiting us, or you give us the registration details of your vehicle).
  • All other information, such as documents relating to you, powers of attorney, extracts from state registers, any information from legal proceedings, witness statements or publications in which you are mentioned.

What personal data do we process when you use our website?

Information that we obtain from you when you use our website includes:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

Cookies

Our use of cookies to process personal data is explained in our cookie policy, which you should please read.

What do we do with your personal data?

We may process your personal data for the following purposes: 
  • To communicate with you.
  • To enter into, and to perform, contracts with you or the person that you work for.
  • To:
    • provide goods and services to customers or other users of those goods and services;
    • obtain goods and services from suppliers;
    • manage and administer our relationships with customers, suppliers or other users of our goods and services;

where you or the person that you work for may be the relevant customer, user or supplier of goods or services for these purposes.

  • To advertise and market, and provide information about, our goods and services.  This may be via direct marketing communications (such as emails) or telephone calls.  This may included making suggestions and recommendations about goods or services that may interest you or the person that you work for, and it will be subject to your stated preferences where relevant.
  • To administer our website under our terms and for internal operations, including troubleshooting, and data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To keep our website and other systems safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising.

What else do we obtain personal data for?

Furthermore, personal data may be processed namely for compliance, anti-fraud, legal proceedings, general business management and risk management, corporate transactions, market analysis, training and education or to maintain general security (e.g. access control).

Who do we disclose your personal data to?

We may share your personal data with: 
  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
  • Appropriate third parties including:
    • our business partners, customers, suppliers and sub-contractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the person that you work for;
    • our auditors, legal advisors and other professional advisors or service providers;
    • credit reference agencies for the purpose of assessing your credit score where this is in the context of us entering into a contract with you or the person that you work for.
  • In relation to information obtained via our website:
    • our advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience and subject to the cookie section of this policy;
    • analytics and search engine providers (including A/B testing tools) that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy.

Other disclosures we may make

We may disclose your personal data to third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of Ricoh, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where do we process personal data?

Transfer abroad is possible, to the EEA or UK, but exceptionally also to another third country.

Where personal data is transferred in relation to providing our services we will take all steps reasonably necessary to ensure that it is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information (approved by FDPIC, see https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/arbeit_wirtschaft/datenuebermittlung_ausland.html) and that it is treated securely and in accordance with this privacy policy.

All personal data processed by is stored securely. Any payment transactions will be encrypted using appropriate technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or systems, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we process personal data for?

We process personal data only for so long as is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

Transmission to individual third parties

We use third-party features on our website. Plugins are software programs that allow access by other software applications to extend their functionality. We do not use share buttons of social networks. In the following, we would like to inform you about the processing of your personal data by the plugins or other functions we use:

Eloqua
For optimal communication with our customers we use the Eloqua service. The Eloqua servers of the provider ORACLE Nederland B.V., Hertogswetering 163, 3543 AS Utrecht, P.O. Box 40387, 3504 AD Utrecht, The Netherlands are located in the EU (Laarderhoogtweg 57, 1101 EB Amsterdam, The Netherlands). Website: https://www.oracle.com/cx/marketing/automation/eloqua-features/; Privacy Policy: https://www.oracle.com/legal/privacy/privacy-policy.html

Presence in social networks (social media)

We maintain online presences within social networks and process user data in this context in order to communicate with users active there or to offer information about us.

What are your rights?

You have the following rights in relation to personal data relating to you that we process:
  • You may request access to the personal data concerned (please see the section on obtaining access to your personal data, below).
  • You may request that incorrect personal data that we are processing be rectified.
  • In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
  • You can request that no automated decision-making, including profiling, takes place that has legal or similar significant effects on you.

How to exercise your right of access to your personal data

You can exercise your right of access to your personal data:
  • By emailing us at info@ricoh.ch
  • By writing to us at the address below.
Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Our details – contacting us

Our full details are:

Ricoh Switzerland Ltd
Hertistrasse 2
8304 Wallisellen

Phone number: 0844 360 360
Email: info@ricoh.ch

Supervisory authority for Data Protection

The Federal Data Protection and Information Commissioner (FDPIC) is the supervisory authority in Switzerland and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Date of this policy

This policy was last updated in August 2023.