Ricoh launches AV Managed Services to give customers control of meeting room and workplace experience

Ricoh launches AV Managed Services to give customers control of meeting room and workplace experience

New offering ensures low touch working practices needed in post-pandemic business world

London/Wallisellen, 21 July 2020 – Ricoh announced the launch of its AV Managed Services to give customers better control of their meeting room and workplace experience. Part of an integrated service delivery model and infrastructure, Ricoh’s AV Managed Services have been designed to help customers make best use of space, improve the employee experience and achieve cost savings. The provision also helps businesses to realise low touch working practic-es needed in the post-pandemic business world.

Services relating to AV remote control, monitoring and troubleshooting have been created to keep workplaces running. The three packages from Ricoh – ranging from purely reactive re-sponse to remote monitoring all the way to the most comprehensive option of proactive moni-toring, control and support – allow for smarter use of energy consumption, room booking func-tionality and device management. They are each quick to deploy and underpinned by Ricoh’s extensive network of service engineers.
With a team of experts based at Ricoh’s AV Network Operations Centre in Warsaw, customers are supported with dedicated skills, tools and best practice in remote management. The facility forms a centre of excellence and single point of contact to ease customer burden and provide a dependable resource. The support provided also includes an easy to use request tool with cor-respondence handled personally by staff based at the centre.
David Mills, CEO, Ricoh Europe, says: “The current conditions are tough for businesses, re-gardless of size and industry. Crucially, our track record of delivering as-a-service solutions and ability to offer global coverage means that customers receive leading managed services tech-nology and support regardless of the challenges ahead.”
Ricoh is leveraging market leading monitoring and control platform Utelogy to support custom-ers in overcoming challenges brought about by the need for actionable intelligence. The plat-form supports Ricoh’s commitment to providing best in class user experience by proactively managing and monitoring the connected workplace.
Jonathan Mangnall, Managing Director EMEA, Utelogy, comments: “We are delighted to collab-orate with such a reliable, renown and innovative technology partner with an unrivalled reputa-tion for delivering outstanding managed services. Ricoh shares our obsession for delivering great customer outcomes and innovative solutions, which is why this is the perfect partnership. We look forward to a long and rewarding future of providing customers with the best meeting experiences augmented by world class robust support.”
Edward Hamilton, VP & General Manager, Communication Services, Ricoh Europe, adds: “This exciting development builds on our existing Managed Services for our Print, IT Services and Application Services. Our AV Managed Services customers are supported by a team of experts able to advise on the best way to optimise work environments. As a new centrally coordinated and managed service, we provide customers with a single point of contact for their AV deploy-ment, procurement and technology needs now and into the future.”

|About Ricoh|

Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance.

Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2023, Ricoh Group had worldwide sales of 2,134 billion yen (approx. 16.0 billion USD).

It is Ricoh’s mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. 
For further press information, please contact: Ricoh Switzerland Ltd.
Tamara Martelli
Regional Communications Manager
Hertistrasse 2
8304 Wallisellen
Phone: +41 44 832 31 89
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