homeback to menu

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
Discover all our business solutions
seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
Discover all our Digital Workspace solutions
Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
Discover all our Business Process Management solutions
Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
Discover all our Cloud & Infrastructure solutions

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
Discover all our Cybersecurity solutions
Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
Discover all Digital Experience solutions
Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
Discover all our Graphic Communications solutions
Graphic Communication
Office Printers

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
Discover all our office products & software
Product Support

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
Get support

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
Keep informed
News and events from Ricoh
The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
Learn more about Ricoh

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
Get in touch
customer and employee engagement

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
Discover the latest insights
Ricoh Insights - Overview
Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site. You can learn how to change these settings and get more information about cookies here.

Small business workers fear missing out on the hybrid work opportunity

Three in five small business workers anticipate they’ll be predominantly office-based after Covid-19 restrictions ease, due to high levels of admin and paper-based processes
Small business workers fear missing out on the hybrid work opportunity
London/ Wallisellen, 27 May 2021 – Workers at small businesses across Europe fear they will be forced to return to the office because they are unable to focus on customer experience or growing the business while working remotely.

Research released today by Ricoh Europe polled more than 1,400 office workers at European small businesses. Almost three in five (58%) anticipate they will be predominantly office-based after Covid-19 restrictions ease. At the same time, they foresee barriers and bottlenecks to working in the dynamic manner brought about by ever-evolving customer demands.

Almost half (45%) say they would be more productive with a reduced administrative burden. Cumbersome and traditional ways of working are preventing small businesses from achieving a stronger bottom line, with staff having less or limited time to upsell or propose new business models. While these opportunities are missed, employee creativity, motivation and job satisfaction are being shackled by the necessary undertaking of laborious and mundane tasks.

Employee workload is a central driver in the perceived requirement to return to the office, which is exacerbated by a lack of tools to support high-value tasks while remote working, and an underinvestment in automated processes. Two in five (40%) employees struggle to access insights and information from company systems they need to deliver better customer service while working remotely thus limiting the fast, convenient and personal service that small businesses are known for. This could play into the hands of larger competitors whose staff typically have readily available access to data needed to optimise the customer experience. Half of survey respondents (51%) believe automated processes are indeed the answer. In addition to improving the working experience, this would support efforts to retain top talent such as salespeople who are often the face of the company. In fact, one in four (25%) is considering a job move to somewhere better equipped for remote working. At the same time, the automation of key processes would support efforts to drive customer loyalty and establish small businesses as more digitally savvy entities.

David Mills, CEO Ricoh Europe, says: “Small businesses may not have the budget, or indeed the need, to completely overall their tech. But even modest investments such as giving teams the ability to access files remotely can have significant and immediate impacts. Through no fault of their own, many small businesses lack the deep knowledge required to automate processes in an efficient way to achieve crucial cost savings. Finding dependable support for this could form that pivotal moment in laying the foundations for solid continued growth into the digital age.”

Click here to discover how Ricoh can help to empower your employees and improve customer experience.

|About Ricoh|

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further press information, please contact:
Ricoh Switzerland Ltd.
Mathias Bommer
Head of Marketing & Communications
Hertistrasse 2
8304 Wallisellen
Phone: +41 44 832 32 32
E-Mail: mathias.bommer@ricoh.ch
Website: www.ricoh.ch/en
Join us on Facebook: www.facebook.com/ricohschweiz
Join us on LinkedIn: www.linkedin.com/company/ricoh-schweiz-ag
Join us on XING: www.xing.com/companies/ricohschweizag
Follow us on Twitter: https://twitter.com/ricohschweiz