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Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Office Printers

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Product Support

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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customer and employee engagement

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
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Ricoh Insights - Overview

Smart Hands

Extend your IT presence with Smart Hands

RICOH Smart Hands is a flexible IT service. There when you need them, our technicians will react quickly to your IT needs, extending your presence and keeping your operation running. Our certified field technicians can be relied upon to install equipment, update firmware, run updates and resolve hardware issues. Communicating with our Centre of Excellence, they have access to diagnostic facilities and expert guidance.

With more than 80 years’ experience, Ricoh is of the world’s leading technology service providers. We have an established EMEA-wide operation that delivers a wide portfolio of IT support services. Indeed, our Smart Hands service offers access to nearly 5,000 certified service technicians and comprehensive support services, including helpdesk management, remote diagnostics, field engineering, parts management, reporting and billing.
Key features & benefits

Extending your IT presence with RICOH Smart Hands will improve service uptime and enhance client satisfaction. Our trained staff can perform a variety of onsite support services, including custom installations, equipment upgrades and troubleshooting. With nearly 5,000 dedicated technicians on hand and our Centre of Excellence providing expert guidance, you can be assured of fast and effective support.

  • Trained IT staff on hand when and where you need them
  • Expert guidance from our Centre of Excellence
  • Increase agility, improve uptime and enhance satisfaction
  • Services include installation, upgrades and troubleshooting
  • EMEA-wide operation with nearly 5,000 certified technicians
  • Certifications include A+, Net+, MCSE, Security+, Mobility+ and ITIL

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