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Pay Per Seat

Pay Per Seat provides a simple and cost-effective way to ensure all users in your organisation benefit from access to quality end-user IT support, without the need for upfront capital investment or placing additional pressure on your existing in-house resources.

Pay Per Seat has been designed to be configured to your individual client IT and device priorities. There’s a menu of services for you to choose from and the charging model is flexible so that you only pay for what you use.

The core service focuses on supplying and maintaining your end-user infrastructure, including desktop and laptop PCs, tablets and smart devices. There’s a full range of additional configurable support services to choose from, so that you can structure your service around your immediate business needs.

The end-user device-related services include:

  • Provisioning
  • Configuration
  • Deployment
  • Remote management & client device support
  • On-site maintenance

You can then choose from a range of support services, including:

  • Consulting and assessment
  • Continuous optimisation
  • End-of-life services
  • Cloud backup
  • IMAC-D services
  • Fully integrated End-User Service Desk
Key features & benefits

Pay Per Seat offers proven client IT to support the needs of your users, along with technical expertise to ensure that your business needs are met every step of the way.

A service plan designed around your priorities

We’ll help you assess your current end-user IT environment to establish the best solution for your organisation, with a view to minimising the cost of ownership of your IT infrastructure. The service includes regular meetings with a Ricoh consultant so that your service evolves as your business does.

A flexible charging model

Pay Per Seat provides your organisation with cost-effective, scalable IT expertise and support. There’s no need for up-front capital investment and the charging model is per seat, so you only pay for the services you use. And with our transparent, predictable charging plan, you always know what you’re spending.

Reliable, adaptable support

We offer an extensive network of local and international service delivery teams, along with remote device monitoring and management. Our flexible service model means that your provision can easily be adapted as your business grows and changes.

Simplified IT management

Pay Per Seat offers a single point of control for all your end-user IT and support requirements. Our End-User Service Desk coordinates all elements of your IT provision. And if you’re using other Ricoh services like imaging and document management, we can integrate these with your IT support solution.

Our services are all delivered through industry best practice project management methodologies including ITIL, Prince2 and Six Sigma, meaning you can expect a consistent, reliable service wherever you engage us.

Use cases

The following use cases illustrate how Pay Per Seat can be configured for different scenarios:

Use case 1 – Rationalising an aging device estate

The challenge

This organisation was faced with an aging, uncoordinated PC estate, made of a mixture of makes and models of computer, with a high failure rate. Due to the large number of different hardware and software configurations, the organisation found it expensive to support and maintain its PC fleet, and found that its internal IT resources were too occupied responding to user incident requests to focus on more strategic value-adding projects.

The solution

With new client devices supplied, deployed and configured by Ricoh, the organisation ensures all users benefit from consistently high-performing PCs. Ricoh’s service team proactively monitors the performance of the fleet and oversees regular updates and maintenance. As a result, the organisation’s internal IT team now has more time to concentrate on delivering long-term enhancements to its IT infrastructure.

Use case 2 – Providing support every step of the way

The challenge

This organisation planned to modernise the IT resources available to its employees and find a more efficient and cost-effective way of delivering user support. With strict security and environmental objectives to comply with, the company also needed a proven partner to help it retire and dispose of its existing equipment.

The solution

In addition to delivering new client devices, Ricoh also offers fully-managed end-of-life services that cover secure data removal and the remarketing of old computers. Pay Per Seat enables the organisation to rely on Ricoh as an outsourced provider of Service Desk assistance to users within the business, with IT incidents resolved via Ricoh’s remote service capabilities and direct on-site support.

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