Taking its core business to the next logical level, Ricoh Switzerland Ltd has developed IT services that employ an integrated approach. From infrastructure through the workplace to applications, Ricoh offers everything from a single source. Ricoh is a long-term partner that supports customers on the path to digitalisation – for example with proprietary Enterprise Content Management solutions and its own Ricoh Swiss Private Cloud Services.
The Ricoh IT Services include the following services:
- Free choice of client hardware (desktop and/or notebook)
- Client hardware with break/fix and IMAC-D services
- Automatic patch and security management for all clients
- 1st and 2nd level support with guaranteed response times (on site/remote)
- State-of-the-art collaboration solutions for working in virtual teams
- Workplaces for fixed monthly price (all in a single monthly flat-rate)
Datacenter & Infrastructure
As an innovative partner, Ricoh takes care of the smooth functioning of the network, public cloud services, Ricoh Swiss Private Cloud Services as well as any on-premises infrastructure on site. For customers, Ricoh is a reliable partner that guarantees a scalable and secure IT architecture. The availability, utilisation and security of the system are continuously monitored on a proactive basis. Active management (e.g. involving automated or manual patching) ensures a high level of availability.
For customers Ricoh operates applications for enterprise content management (ECM), document management systems (DMS), archiving solutions and managed print services (MPS). Ricoh also acts as the single point of contact (SPOC) for additional customer applications. Ricoh is thus a reliable partner for all aspects of digitalisation – from managed print services to enterprise content management and Microsoft Office applications.
The portfolio is rounded off with Ricoh Managed Security Services that offers customers end-to-end protection. Professional security consulting with security risk assessment, security awareness and security concept form the basis for comprehensive protection. This scalable service can be flexibly expanded or supplemented with additional security measures/services.
ITIL® Lifecycle Services
Working to the “good practices” of the ITIL® Framework and as certified ITIL® Experts, Ricoh manages the IT environment over its entire lifecycle. In line with company requirements and policies, Ricoh ensures full compliance and advises clients during the selection of IT solutions. Afterwards Ricoh is at the customer’s disposal as a competent partner (general contractor) to ensure optimal planning for introduction of the IT services. During this transition phase, budget, progress and quality checks are carried out regularly to guarantee professional implementation of the project. This is completed by target group-appropriate stakeholder management and optimised resource and project planning. Subsequent operation is based on clearly regulated processes including a service desk, support and the continuous improvement of operating processes.