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Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
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Graphic Communication
Office Printers

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Product Support

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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IT Services

Taking its core business to the next logical level, Ricoh Switzerland Ltd has developed IT services that employ an integrated approach. From infrastructure through the workplace to applications, Ricoh offers everything from a single source. Ricoh is a long-term partner that supports customers on the path to digitalisation – for example with proprietary Enterprise Content Management solutions and its own Ricoh Swiss Private Cloud Services.

The Ricoh IT Services include the following services:


Managed Workplace

Managed Workplace

Managed Workplace services from Ricoh ensure the smooth functioning of a modern workplace. Virtual or physical, everything is geared to the needs of the customer:
  • Free choice of client hardware (desktop and/or notebook)
  • Client hardware with break/fix and IMAC-D services
  • Automatic patch and security management for all clients
  • 1st and 2nd level support with guaranteed response times (on site/remote)
  • State-of-the-art collaboration solutions for working in virtual teams
  • Workplaces for fixed monthly price (all in a single monthly flat-rate)


Managed Mobility

As digitalisation progresses, flexible cooperation is key to being able to respond swiftly to the changing needs of the market. By integrating the customer’s own mobile devices (BYOD – bring your own device such as tablet, smartphone, etc.) Ricoh offers customers a high level of mobility along with secure and protected access to their company data. 

Managed Mobility

Datacenter & Infrastructure

Datacenter & Infrastructure

As an innovative partner, Ricoh takes care of the smooth functioning of the network, public cloud services, Ricoh Swiss Private Cloud Services as well as any on-premises infrastructure on site. For customers, Ricoh is a reliable partner that guarantees a scalable and secure IT architecture. The availability, utilisation and security of the system are continuously monitored on a proactive basis. Active management (e.g. involving automated or manual patching) ensures a high level of availability.


Managed Cloud

With the Ricoh Swiss Private Cloud customers have secure, efficient access to their applications and data 24/7. Based at a Swiss data centre, the Ricoh Swiss Private Cloud offers customers data storage in Switzerland exactly tailored to their requirements.

Ricoh customers choose the type of cloud (public/private/hybrid) they desire and are then supported with the architecture, design and management of the individual cloud services. Standard cloud services (such as Office365, Skype for Business, OneDrive for Business, etc.) are seamlessly integrated in the complete solution.

Managed Cloud

Managed Applications

Managed Applications

For customers Ricoh operates applications for enterprise content management (ECM), document management systems (DMS), archiving solutions and managed print services (MPS). Ricoh also acts as the single point of contact (SPOC) for additional customer applications. Ricoh is thus a reliable partner for all aspects of digitalisation – from managed print services to enterprise content management and Microsoft Office applications.


Managed Security

The portfolio is rounded off with Ricoh Managed Security Services that offers customers end-to-end protection. Professional security consulting with security risk assessment, security awareness and security concept form the basis for comprehensive protection. This scalable service can be flexibly expanded or supplemented with additional security measures/services.

Managed Security

ITIL® Lifecycle Services

ITIL® Lifecycle Services

Working to the “good practices” of the ITIL® Framework and as certified ITIL® Experts, Ricoh manages the IT environment over its entire lifecycle. In line with company requirements and policies, Ricoh ensures full compliance and advises clients during the selection of IT solutions. Afterwards Ricoh is at the customer’s disposal as a competent partner (general contractor) to ensure optimal planning for introduction of the IT services. During this transition phase, budget, progress and quality checks are carried out regularly to guarantee professional implementation of the project. This is completed by target group-appropriate stakeholder management and optimised resource and project planning. Subsequent operation is based on clearly regulated processes including a service desk, support and the continuous improvement of operating processes.