Customer Services

These days, good customer service often relies on having quick access to accurate information. However, with so many different documents in a variety of formats distributed throughout an organisation, staff can spend hours searching for what they need. This is both wasteful in terms of time and frustrating for customers who are left waiting for assistance.

Ricoh’s Customer Services solution provides businesses with a centralised digital document repository that supports over 300 different file types. Documents are quickly captured, indexed and stored and the most current information is immediately ready for use. Customer service teams are then in a position to respond quickly and accurately with up to date information.

Beyond the efficiency and customer service advantages, this paperless solution helps businesses improve document security, compliance and green credentials. Time is saved on manual indexing and accuracy is improved. Documents are easy to annotate before being moved to secure electronic folders, and processes are transparent and easy to audit.

Key features & benefits

Ricoh’s Customer Services solution lets businesses spend less time looking for information so that they can spend more time looking after their customers.

Our solution will help you:

Enhance customer service with up to date easy to access information
Ensure customer confidentiality through Role Based Security that manages document access
Increase efficiency with quick access to customer information through a centralised digital repository
Save time on manual indexing with Optical Character Recognition
Retrieve the correct documents quickly through an easy to search indexed format
Improve compliance with transparent audit trails and check-in / check-out version control to ensure that only current documents are referenced

Related services

Contract Management

Take control of your contract management with our secure, easily searchable solution
Security Solutions

Offering consultation, hardware and software solutions to address the security needs of your environment
Logistics

Reduce costs and improve cash flow with centralised logistics management.
Human Resource Records

Accelerate workflow and boost employee productivity with fast, accurate HR records management.
Fleet Records

A secure, easy to manage electronic archive that simplifies control of your fleet records.
Expense management

Transform the management of your expenses with fast, accurate electronic processing
Document Governance

An integrated suite of applications and tools to manage and monitor your document infrastructure.
Device Management

Fast, efficient multi-device support that frees up your internal staff for more business-critical tasks
Accounts receivable - archiving

Improve customer service with fast, centralised, easily accessible invoice archiving
Accounts Payable

An easy to implement solution that automates invoice capture, approval, payment and archiving tasks.
Customer Communication Management

Increase engagement with innovative multi-channel technology, workflow solutions and personalisation options.
Precision Marketing Services

Actionable insights and personalisation tools to help you improve your customer response and conversation rates.